Please read this carefully, when you make a booking with us (whether by email, telephone or post) these conditions are deemed to have been accepted by you.
Whilst all efforts are made to keep our website up to date and accurate, prices and availability must be confirmed prior to booking. Errors and Omissions Excluded (E&OE)
Following the receipt of a booking request whether by email, telephone, in person, by text or post, the owner shall check availability, and if available shall reserve the property for a period of 7 days. The holidaymaker must then pay the deposit of £75 (or full amount of the holiday if less than 6 weeks prior to the holiday date) within these 7 days. If no deposit/full amount (as appropriate) is received then the reservation may be cancelled. During the initial contact the owner shall take details of the name, address, email address and telephone number of the lead group member and size/make-up of group hiring the accommodation, (including pets) and initiate a booking file for the group.
If the holidaymaker wishes to cancel the booking, the owner must be notified in writing .The cancellation only takes effect when the owner receives written confirmation from the holidaymaker. Any deposit paid will be forfeited. If the booking is cancelled after the balance of the rental charge becomes payable, the balance shall remain payable notwithstanding cancellation. Every effort will be made to re – let the property. If the property is re – let, the rental balance (but not the deposit) will be refunded to the holidaymaker.
If the property is not available or has to be vacated due to any unforeseen circumstances for the dates required, all money paid will be refunded in full, and the owners’ liability is limited to the refund of such money.
The owner cannot accept any responsibility for any changes or closures to site amenities, or to amenities /attractions mentioned in the advertising literature.
The holidaymaker will take responsibility for the safety of his/her group. Candles are not permitted in the chalets. Smoking in the chalets or tampering with the smoke alarm or safety equipment will result in the holidaymaker being made to leave before the end of their stay, or in the forfeiture of the “good housekeeping” deposit. There is deep, open water across the whole site and holidaymakers must supervise children.
Keys: Your Keys will be at the Chalet when you arrive. They will be in a security key box and you will be sent to code prior to your stay. At the end of your stay you must leave the keys in the security key box for the next holidaymaker. The Owner reserves the right to retain part of the “good housekeeping” deposit for lost keys that have not been left in the security box at the end of your stay. If you take your keys home by mistake, they must be posted back to us via a Post Office and receipt obtained. An admin charge will be retained from your 'good housekeeping' deposit for keys taken home but eventually returned.
Bed linen and towels are provided as a standard.
The balance of the rental charge must be paid not less than 8 weeks prior to the commencement of the holiday. This date will usually be shown on the booking confirmation form. If the balance is not paid at this time the owner reserves the right to cancel the booking, and the holidaymaker will forfeit any deposit made.
A £50 “Good Housekeeping”deposit is required to be paid with the balance. This will be refunded within 7 days of the holiday end date, provided that the keys are left in the security box, the chalet is left in a satisfactory condition, and all terms and conditions are observed. This may be waived at the owner’s discretion, as shown on the booking form.
A booking confirmation will be sent to the holidaymaker, usually by email. It is the holidaymaker’s responsibility to check these details carefully and any errors notified to the owner immediately.
Any alteration in the size/makeup of the group from the details taken at the time of reservation will attract a £35 admin fee, in addition to any other fees or charges.
During the holiday the holidaymaker undertakes as follows:
The persons on the booking form shall not differ from those occupying the property unless agreed with the owner. Where changes have been agreed, a £35 admin fee will be paid by the holidaymaker to cover the owner’s costs. The accommodation is designed for a maximum number of occupants. Any over-occupation will be viewed as a breach of terms and the holidaymakers will be asked to leave and the holiday cancelled
The property will be used solely for the purpose of a holiday.
The holidaymaker will show due consideration for other parties. A list of site rules is displayed in the property and must be adhered to.
The holidaymaker will be responsible for and take good care of the property, fixtures, fittings and equipment during the holiday, and make good any breakages or damage.
The holidaymaker will leave the property in a clean and tidy condition.
The owner reserves the right to retain the “good housekeeping” deposit for damage, breakage or extra cleaning, lost keys and any consequential loss. Any damage exceeding the £50 value will be pursued via small claims court. The holidaymaker will allow the Owner or his representative access to the Property at any reasonable time during the period of the holiday. Any issues/complaints arising during the holiday must be raised with the owner immediately. Retrospective complaints will not be considered.
Important – Chalet electricity supply
Electricity to each Chalet has a maximum output of 30 amps. Overloading of this output by using too many electrical appliances at the same time may result in “tripping” the main fuse. If this happens the holidaymaker must phone 07849745090, or the numbers posted at reception, and not attempt to tamper with any electrical equipment or installations. There is a call out charge made by the Holiday Park owners for rectifying the overload which the holidaymaker will be responsible for paying. Although this is extremely unlikely the holidaymaker should be aware of the issue and not run lots of high drain appliances such as the cooker, oven, shower, immersion heater, and electric fires at the same time. The Park electrician shall decide whether overloading has taken place. If in doubt the holidaymaker is welcome to call the chalet help numbers. Accepting this booking indicates that the holidaymaker has understood that he/she will be responsible for paying for the rectification of any overload to the electricity supply. The cost of rectification will be invoiced to the lead holidaymaker of the group after the holiday.
Where gas central heating / gas hot water has been fitted for bookings Between September and April, a nightly charge will be added to your booking fee to cover gas usage subject to a fair use policy based on average holidaymakers use. Should an excessive amount be used the owner reserves the right to retain the cost of the extra gas from the good housekeeping deposit.
Please note that the holiday park is in a rural setting and as such the holidaymaker may not get the mobile phone or internet reception. they are accustomed to.
There is wi-fi available across the entire holiday park which most mobile phones, tablets and laptop computers will easily connect to. If you have difficulty connecting please speak with the park owners as this facility is provided by them and not Kingfisher self catering holidays.
Personal belongings and vehicle are left at the property entirely at the holidaymakers own risk. The owner shall accept no responsibility for any loss, damage or injury howsoever caused.
No liability can be accepted and no compensation will be paid by the Owner, where the Holidaymaker or his personal property (and/or any person in the Holidaymaker's group and/or their personal property) suffer any loss, damage, injury, disappointment, inconvenience or otherwise, or where the performance or prompt performance of any obligations by the Owner are prevented or affected, by any event which the Owner could not have reasonably foreseen or avoided including (but not limited to) animal infestations, war, threat of war, riot, civil strife, industrial action, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, flood, closure of international borders, disease, none availability of transport services, interruption to services/utilities and all similar events outside the control of the Owner.